Staying Connected
WeChat Setup & Verification
WeChat is the primary way to stay connected in China. If you run into a “Security Verification Failed / Incorrect information. Enter again.” message while setting up, follow this step-by-step guide to resolve it.
1
Stop Re-trying Immediately
- Tap “Later” to exit the verification screen.
- Do NOT tap “Try again” repeatedly for the next 24 hours. Multiple failed attempts trigger stricter security controls and may temporarily lock your account.
2
Check the Most Common Mistakes
These are the highest-priority things to get right.
Phone Number & SMS Verification
- Select the correct country/region code from the list (e.g. +1 for the US, +44 for the UK).
- Do NOT re-enter the country code in the phone number field — enter only the pure local digits.
- Confirm your phone line is active, not roaming-restricted, and can receive international SMS.
ID / Identity Verification (if applicable)
If you are verifying with a passport or government ID:
- Make sure the photo is clear, unobstructed, and free of glare.
- Double-check that your full name, ID number, and expiration date exactly match the information linked to your WeChat account.
- Ensure your ID document is still valid (not expired).
3
Fix Your Environment
A clean network and an up-to-date app help you avoid automatic security blocks.
Restart your phone & update WeChat
- Reboot your device.
- Open your app store and update WeChat to the latest version — outdated versions often cause verification issues.
Use a stable, private network
- Avoid public Wi-Fi, VPNs, or proxy connections during verification.
- Switch to a strong home Wi-Fi or a reliable mobile data connection.
4
Troubleshoot by Scenario
Scenario A — Registering a new WeChat account
For non-Chinese users, new registrations almost always require Friend Verification: an existing WeChat user scans your QR code to confirm your registration. The helper must:
- Have a WeChat account in good standing for at least 6 months.
- Have verified their account with a Chinese mainland phone number.
- Not have helped others register too recently.
Scenario B — Logging into an existing account
- If you know your password, try “Password Login” to skip the verification step temporarily.
- Once logged in, go to Me → Settings → Account & Security to double-check your linked phone number and identity information.
- If you are logging in on a new device, you may need Friend Confirmation — ask a contact in your WeChat list to help verify your login.
5
Contact WeChat Support
If the problem persists, submit a request to official support.
- On the error screen, tap “Submit Feedback” to send a report directly.
- Or visit the official WeChat Help Center and go to Account & Security → Login & Verification to submit your account details and a screenshot of the error.
- The support team usually responds within 1–3 business days.